Terms & Conditions – Rodeo Bull Hire Norwich
(Connections Entertainment Ltd)
1. About Us
This service is provided by Connections Entertainment Ltd, trading as Rodeo Bull Norwich.
By placing a booking, you agree to these Terms & Conditions in full.
2. Booking & Agreement
A booking is confirmed only when:
Full payment has been received, and/or
A contract has been signed
Until confirmed, no date or equipment is secured
The Supplier reserves the right to decline any booking
3. Payment Terms
All bookings require full payment at the time of booking
Of this payment, 30% of the total hire fee is strictly non-refundable under all circumstances
The remaining 70% is subject to the cancellation terms outlined in Section 4
No booking is confirmed until payment has been received in full
4. Cancellation Policy
A cancellation shall only take effect from the date written notice of cancellation is received by the Supplier, together with any applicable cancellation fees. The effective date of cancellation is not the date the notice is sent.
In the event of cancellation:
The client shall forfeit the 30% non-refundable portion already paid
An additional administration fee of 5% of the total hire fee will be charged
Failure to pay, or late payment of, any cancellation fees may:
Delay acceptance of the cancellation
Result in additional charges being applied
Cancellation Charges
Cancellations made within the following timeframes will incur the below charges (based on the total hire fee):
(a) Less than 90 days before the event: 35% total payable
(b) Less than 60 days before the event: 50% total payable
(c) Less than 30 days before the event: 100% total payable
👉 Any outstanding balance required to meet these percentages becomes immediately payable upon cancellation.
5. Weather Policy (Critical Clause)
We can operate in light rain using a protective cover, subject to conditions
Protective rain cover is available at an additional cost and must be requested at the time of booking
The protective cover does not guarantee operation in all weather conditions
Use of the cover is subject to weather conditions, particularly wind levels
We DO NOT operate in:
Heavy rain
Strong or gusty winds
Any unsafe weather conditions
👉 All safety decisions are final and non-negotiable
The Supplier reserves the right to withdraw use of the cover at any time if conditions become unsafe
No refunds are given due to weather conditions beyond our control
Clients are strongly advised to provide an indoor backup option
6. Indoor Backup Requirements
If the equipment needs to be moved indoors, the client must provide:
Minimum 6m x 6m clear space
Minimum 9ft ceiling height
Safe, suitable flooring and access
Failure to provide a suitable indoor alternative means the booking remains fully chargeable.
7. Site & Setup Requirements
The client must ensure:
Minimum 6m x 6m flat, level space for safe operation
Minimum access width of 1 metre
Adequate setup and pack-down time
Suitable 13amp power supply (or generator if required)
If setup cannot be completed due to site issues, no refund will be given.
8. Operation & Safety Rules
Equipment is operated by trained staff only
All riders must follow instructions at all times
8A. Rider Restrictions & Parental Responsibility
Riders should be a minimum height of approximately 1.2 metres (4ft) to safely use the equipment
This is a guideline only, and all participation is strictly subject to operator discretion at all times
The Supplier reserves the right to refuse any participant for safety reasons, including:
Riders deemed too small, unsuitable, or unable to safely ride
Individuals under the influence of alcohol or behaving in an unsafe manner
Children (under 18 years of age) may only participate:
With parent or guardian permission, and
Under the full responsibility of the supervising adult
By allowing a child to participate, the parent or guardian accepts full responsibility and risk on their behalf
👉 All operator decisions are final and non-negotiable in the interest of safety
9. Liability & Insurance
We hold public liability insurance
All use is at the participant’s own risk
We are not liable for:
Injury caused by misuse
Failure to follow instructions
Loss or damage to personal belongings
10. Damage & Misuse
The client is responsible for:
Guest behaviour
Preventing misuse
Any damage caused will be charged in full to the client.
11. Timings & Delays
Setup and pack-down time must be allowed
Delays caused by the client or venue may reduce hire time without refund
Additional time required may be chargeable
12. Corporate & Venue Responsibility
The client confirms:
Venue permission has been obtained
Adequate space and access are available
Any required risk assessments are in place
We are not responsible for venue restrictions or refusals.
13. Force Majeure
We are not liable for failure to perform due to events beyond our control, including:
Weather conditions
Traffic delays
Equipment failure
Illness
Government restrictions
14. Data Protection (GDPR)
We collect only necessary data for booking and communication
Data is never sold or shared
You may request deletion at any time
15. Media & Marketing
Photos/videos may be taken at events
These may be used for marketing
To opt out, notification must be given in writing prior to the event.
16. Pricing & Overtime
Prices are subject to change until booking is confirmed
Additional hours are chargeable
Extensions must be agreed on the day
17. Amendments
All amendments must be agreed in writing
Verbal agreements are not binding
18. Governing Law
These Terms & Conditions are governed by UK law.
19. Contact Details
Connections Entertainment Ltd / Rodeo Bull Norwich
📧 info@rodeobullnorwich.co.uk
📞 01603 738108
🔒 Final Agreement Clause
By confirming a booking, the client acknowledges they have read, understood, and agreed to these Terms & Conditions in full.